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Ask Samuel Kresslein Your Own Question
Samuel Kresslein
Samuel Kresslein,
Category: Email
Satisfied Customers: 150
Experience:  Network Engineer at USAF
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I cannot access my gmail account because my gmail accounts

Customer Question

I cannot access my gmail account because my gmail accounts pass was changed but not by me
JA: How long have you had this issue with your Gmail account?
Customer: SINCE YESTERDAY
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ABOUT EQUALLY BY CELL PHPNE OR ON MY DESK TOP COMPUTER
JA: What troubleshooting have you tried?
Customer: JUST ABOUT EVERYTHING I CAN READ GMAIL ON MY CELL
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I Have spent time on everything that I tried
Submitted: 1 month ago.
Category: Email
Expert:  Samuel Kresslein replied 1 month ago.

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Expert:  Samuel Kresslein replied 1 month ago.

After you type in your Gmail account name, the password ***** comes up.

Underneath the box to type in your password ***** is a link that says "Forgot password?"

Click on that link and you will be asked your security questions or you can have them send a password ***** to your backup email or phone number.