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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Someone tried to use my email in Ohio about 3 weeks ago. I

Customer Question

someone tried to use my email in Ohio about 3 weeks ago. I am trying to set up a new account and am having trouble with my password.
JA: Have you contacted anyone about your account?
Customer: I have tried calling but couldn't find a number for gmail help
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Thru a web browser
JA: What troubleshooting have you tried?
Customer: Filling out all information asked for. You don't even have my name listed but I found it along with my son and daughter's
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Will I be able to receive my old mail when I reset
Submitted: 1 month ago.
Category: Email
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Are you trying to reset the old account or you are creating a new one?