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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Lost book with passwords, reset gmail password 18 days ago,

Customer Question

lost book with passwords
JA: When did you last reset your username and password?
Customer: reset gmail password ***** days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: now from my new laptop
JA: What troubleshooting have you tried?
Customer: just back and forth with gmail ... cant access hotmail either
JA: Anything else you want the Email Expert to know before I connect you?
Customer: my last email password ***** recall sas realdj#1
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What's the make / model of your new laptop?

Is your email still working on your old computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  Viet - Email Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet - Email Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,