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I am locked out of my acct bc i have got a new phone and…

Customer Question
I am locked out...

I am locked out of my acct***@******.*** bc i have got a new phone and there is no place to put my new phone #(###) ###-#### my old # was(###) ###-#### and i cannot get logged into my acct. i dont have any other acct they can get intouch with me

Technician's Assistant: Have you contacted anyone about your account?

I tried to do ir on line my self

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On laptop,***@******.***

Technician's Assistant: What troubleshooting have you tried?

Finding where i can change my phone # place to change, tried to sign into Hot-mail but i hadnt used that acct in years so i dont remember anything about ity

Submitted: 11 months ago.Category: Email
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Answered in 1 hour by:
9/14/2017
Email technician: Richard, Email Systems Specialist replied 11 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me the exact message you get when you try to sign into your Yahoo account?

Please let me know

Thank you

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Category: Email
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