How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

A friend of mine changed my password and I can get into my

Customer Question

A friend of mine changed my password ***** I can get into my e-mail
JA: When did you last reset your username and password?
Customer: A few months ago and she also made a new one and that is with g mail and that dose not work
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: please help me
JA: What troubleshooting have you tried?
Customer: I tried to go back to my old account but it wold not let me
JA: Anything else you want the Email Expert to know before I connect you?
Customer: that account is so old that i MADE FORGOT PASSWORD
Submitted: 1 month ago.
Category: Email
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know which email service are you using for which you have lost access