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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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People can send letters to. But I cant open it, and in

Customer Question

People can send letters to***@******.***. But I cant open it, and in searches I keep being told it doesn't exist. Fine. I go to create a new one with the same name, it says it already exists. Please help. Nothing I have done will help.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: Just what I told you. I don't know anything else. (I really need to read the mail that's in that account. It's from people who are helping me set up my online store.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no.
Submitted: 1 month ago.
Category: Email
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 1 month ago.

Do you see the email coming into your inbox at all?

Customer: replied 1 month ago.
on this page, yes.
Customer: replied 1 month ago.
I cant open whitefox707
Customer: replied 1 month ago.
if it helps you can cancel [email protected] and***@******.***
Expert:  Michael Hannigan replied 1 month ago.

I mean in your gmail. The emails that you cannot see. Are they coming into your inbox and then you are unable to open them?

Customer: replied 1 month ago.
No. They aren't there yet. google says there is no such account.
Customer: replied 1 month ago.
But it used to be there.
Customer: replied 1 month ago.
If you can, you can create it, but I've tried that.
Customer: replied 1 month ago.
No, I can't open it.
Customer: replied 1 month ago.
I know they have been sent, because people from Shopify were sending me things.
Expert:  Michael Hannigan replied 1 month ago.

So you aren't able to get into the account at all?

Expert:  Michael Hannigan replied 1 month ago.

The account definitely doesn't exist. What happened leading up to this?

Customer: replied 1 month ago.
Are you there? You can go on my computer if you want. I thot I clicked that op.
No I can't but gmail won't let me open another one with that name,
Customer: replied 1 month ago.
do you want to do a remote?
Expert:  Michael Hannigan replied 1 month ago.

I tried to accept your request, but it says there is a payment failure. Sometimes you just have to clear the charge with your credit card company.

Expert:  Michael Hannigan replied 1 month ago.

Did you have the email previously?

I do see that it won't create the account.

Expert:  Michael Hannigan replied 1 month ago.

What this usually means is that the account did exist, but was deleted. Did you have this account before?