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People can send letters to. But I cant open it, and in

Customer Question
People can send letters...

People can send letters to***@******.***. But I cant open it, and in searches I keep being told it doesn't exist. Fine. I go to create a new one with the same name, it says it already exists. Please help. Nothing I have done will help.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Just what I told you. I don't know anything else. (I really need to read the mail that's in that account. It's from people who are helping me set up my online store.

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/14/2017
Email technician: Michael Hannigan, Email Expert replied 11 months ago
Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
Verified

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Email technician: Michael Hannigan, Email Expert replied 11 months ago

Do you see the email coming into your inbox at all?

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Customer reply replied 11 months ago
on this page, yes.
Customer reply replied 11 months ago
I cant open whitefox707
Customer reply replied 11 months ago
if it helps you can cancel [email protected] and***@******.***
Email technician: Michael Hannigan, Email Expert replied 11 months ago

I mean in your gmail. The emails that you cannot see. Are they coming into your inbox and then you are unable to open them?

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Customer reply replied 11 months ago
No. They aren't there yet. google says there is no such account.
Customer reply replied 11 months ago
But it used to be there.
Customer reply replied 11 months ago
If you can, you can create it, but I've tried that.
Customer reply replied 11 months ago
No, I can't open it.
Customer reply replied 11 months ago
I know they have been sent, because people from Shopify were sending me things.
Email technician: Michael Hannigan, Email Expert replied 11 months ago

So you aren't able to get into the account at all?

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Email technician: Michael Hannigan, Email Expert replied 11 months ago

The account definitely doesn't exist. What happened leading up to this?

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Customer reply replied 11 months ago
Are you there? You can go on my computer if you want. I thot I clicked that op.
No I can't but gmail won't let me open another one with that name,
Customer reply replied 11 months ago
do you want to do a remote?
Email technician: Michael Hannigan, Email Expert replied 11 months ago

I tried to accept your request, but it says there is a payment failure. Sometimes you just have to clear the charge with your credit card company.

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Email technician: Michael Hannigan, Email Expert replied 11 months ago

Did you have the email previously?

I do see that it won't create the account.

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Email technician: Michael Hannigan, Email Expert replied 11 months ago

What this usually means is that the account did exist, but was deleted. Did you have this account before?

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