Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My problem is that with your new format I cannot access my…

Customer Question
My problem is that...

My problem is that with your new format I cannot access my portfolios, only their net worth.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through my web browser at mgrosskoA

Technician's Assistant: What troubleshooting have you tried?

I go into yahoo, sign in, click on finance then my portfolios and then I pick one of the two, either ko or mag and I get their net worth, not their content

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 11 months ago
my e mail provider is AOL but I use yahoo to monitor my stock portfolios
Answered in 15 minutes by:
9/13/2017
Email technician: Dustin, Email Specialist replied 11 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,275
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, what specific web browser do you use, AOL, or Interne explorer, or firefox, etc?

Ask Your Own Email Question
Customer reply replied 11 months ago
An HP with windows 10. As I said, my e-mail is [email protected] but I also use yahoo for my financial data and have my portfolios in yahoo financial. When I try to retrieve them I get their current net worth but I cannot access the portfolios to modify or add to them.
Email technician: Dustin, Email Specialist replied 11 months ago

This page will guide you through how to change or edit or add to the portfolios.

https://help.yahoo.com/kb/SLN4178.html

If you get stuck or run into any issues let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 11 months ago

Hello again, I never heard back from you.. Did my suggestions help you solve the issue? If so, please click and submit a 5 star rating to show that I was able to assist you.

Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 11 months ago

Hello again, I never heard back from you.. Did my suggestions help you solve the issue? If so, please click and submit a 5 star rating to show that I was able to assist you.

Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,275
14,275 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It's not my e-mail! AOL. I'm having the same problem that
I'm having the same problem that I've had at increasingly frequent intervals; I am unable to access my person financial page, successively entitled "My Portfolio", "My Portfolio #1", "JEF Portfolio", etc. ad infinitum; Icalled tech support last Thursday and was connected to the correct page and assure that it could be readily accessed as one of my "Favorite" ; each of my previously designated "favorites" has been subsequently disengaged. I get nothing --- and now there is but one (sometimes) such favorite showing --- and it is wholly unresponsive. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I CAN NOT DOWNLOAD EITHER MY E-MAIL OR MY PORTFOLIOS I NEDD
I CAN NOT DOWNLOAD EITHER MY E-MAIL OR MY PORTFOLIOS I NEDD A PROMT RESOLUTION … read more
Moses C
Moses C
Bsc
815 satisfied customers
How can I revert back to the old mail format. AOL. Browser.
How can I revert back to the old mail format JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: AOL JA: How do you usually access your email? On a phone or tablet, or through a we… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have been using Yahoo Chart. From Yesterday, The
I have been using Yahoo Chart. From Yesterday, The Interactive Chart cannot be loaded. Is there any system problem or my computer has problem? Thanks. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I wish to go back To my old e=mail format please. Outlook.
i wish to go back To my old e=mail format please***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I get many ads on the right side of my e-mail page which
I get many ads on the right side of my e-mail page which hides some of the messages. How do I eliminate this problem. … read more
Cody
Cody
Computer Science
2,442 satisfied customers
I cannot use e-mail service todZ. My e-mail provider is Aol.
Hi. From this morning i cannot use e-mail service. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Cannot delete only one e/mail at time & I used be albe to
cannot delete only one e/mail at time & I used be albe to check off box … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
Do you charge for this service? Yahoo. Through web browser.
I tried to sign in on my smart phone and my e-mail format was completly different then it was on my computer.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Why don't my messages come up on yahoo finances. Web. They
they give you no help .i pick a co. stock i put in a message and it dont show … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I can't get to My Portfolio the last couple of days. I log
I can't get to My Portfolio the last couple of days. I log in and the information is gone. What happened? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
My portfolio keeps changing. My stock portfolio keeps
i use google when ever i click on performance it wants to sign me up for another site … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Somehow I deleted all of my e-mails. How do I get them back?
Somehow I deleted all of my e-mails. How do I get them back? … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I cannot access my email account. I have not used it since I
I cannot access my email account. I have not used it since I retired in 2000. Also, I had been using a yahoo finance stream for accessing stock information, and it is not working (Load of URL https://… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot access my email get an error message 504 or 502
I cannot access my email get an error message 504 or 502 gateway somethig … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
AOL created a new improved finance portfolio and deleted my
AOL created a new improved finance portfolio and deleted my portfolios. I cannot use the new improved portfolio. Is it still possible to use the original portfolio format?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I SET UP A PORTFOLIO ON YAHOO FINANCE AND HAVING TROUBLE WITH
I SET UP A PORTFOLIO ON YAHOO FINANCE AND HAVING TROUBLE WITH PASSWORD XXXXX SINCE I DO NOT KNOW YAHOO ID AND CAN NOT GET IT THROUGH A SECOND ADDRESS FOR E MAIL… read more
Expert
Expert
a few sections on my portfolio no longer work. if i click
a few sections on my portfolio no longer work. if i click on " edit " it does not connect. also, i can put the symbol for a new stock in the appropriate section below my portfolio. but, if i then clic… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x