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I lost my Thunderbird mail. I was promoted to set up my

Customer Question
I lost my Thunderbird...

I lost my Thunderbird mail. I was promoted to set up my email in a new Thunderbird screen. I have done that and only recovered current messages from my pop accounts. The address book that came up with my new set up has older email addresses. I'm sure my newer address book is on my computer somewhere. And I believe email that I archived is also on my computer somewhere.

Technician's Assistant: Have you contacted anyone about your account?

Tech support at my ISP said my accounts are still good if I can send messages in web mail. I can send messages through web mail.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On a laptop through Thunderbird mail

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
9/13/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. What changes in your computer did you make recently that could have caused this?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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