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I can't get my Email as before, I can only receive most

Customer Question
I can't get my...

I can't get my Email as before , I can only receive most information through Spam folder !??

Technician's Assistant: Just to clarify, what email service provider are you using?

AOL

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through the web browser

Technician's Assistant: What troubleshooting have you tried?

I don't know several ?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No , just reactivate my normal Email delivery connection ?!

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
9/13/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you saying that most of your emails are sent directly to Spam and not to your Inbox?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 11 months ago
Using Windows 10 I think ?
Most of it to Spam but occasionally on original E mail in box
Customer reply replied 11 months ago
I don't want to be charged more than $5.00 as suggested, or else cancel the whole deal. Understood ?!
Customer reply replied 11 months ago
I don't want to be charged more than $5.00 as suggested, or else cancel the whole deal. Understood ?!
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Thank you for writing back with that information and I am very sorry about the confusion. You were already charged for $53 deposit. If you do not want to continue, you can request for a refund.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

If you want to continue, please tell me so that I can assist you further.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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