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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My outlook mail keeps freezing up and kicks me out of mail

Customer Question

My outlook mail keeps freezing up and kicks me out of mail I'm reading and puts a notice at the bottom of page to recover
JA: How long has this been an issue?
Customer: At least a week and keeps getting worse
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser most of the time
JA: What troubleshooting have you tried?
Customer: I don't even know where or how to begin You were my first try
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Yes I get a lot of junk that I try to block in junk mail and it keeps coming back
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 1 month ago.

Sorry to hear you're having trouble with Outlook.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Customer: replied 1 month ago.
on my lap top not my phone
Expert:  Martin replied 1 month ago.

Sure, no problem

Expert:  Martin replied 1 month ago.

Please click on Securely Connect from this screen first

Customer: replied 1 month ago.
No thanks
Expert:  Martin replied 1 month ago.

Then from your computer open this page:

https://zzxx.screenconnect.com

You will be asked for a code, the code is: 2353