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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Could not get into my account, so i opened a new one,, the

Customer Question

could not get into my account, so i opened a new one,, the phone number is ***** mine, they gave amber s account to me,, i need to get into my old account,,*****@******.***
JA: Have you contacted anyone about your account?
Customer: yes got no answer,,help me,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: set a new account up i lost everything,, that phone number belonged to someone else, i got that number when i bought a new phone last year i am not amber, they gave me her account,
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

What is the last password ***** you remember working?

Customer: replied 1 month ago.
1946 5/28
Expert:  Josh replied 1 month ago.

What is the last password ***** you remember working?

Customer: replied 1 month ago.
thank you josh,,am i good to go,,,
Customer: replied 1 month ago.
you mean i cant get into my old account,,
Expert:  Josh replied 1 month ago.

What is the last password ***** you remember working?