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That is my question. We have used Thunderbird for our email…

Customer Question
That is my question...

That is my question. We have used Thunderbird for our email for years and all of a sudden it is not working. I have not received an email fo 2 days and am unable to send any.

Technician's Assistant: Just to clarify, what email service provider are you using?

Mozilla Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my computer web browser. But am also unable to access it on my phone now, but could 2 days ago

Technician's Assistant: What troubleshooting have you tried?

Not much - I'm 75 years old and not too computer literate

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/13/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,466
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 11 months ago
Okay, Jason, I'm a little leery about giving you my credit card number and I hope this is not a scam.
Customer reply replied 11 months ago
No I don't want you remotely connect my device and I don't want to give you any money
Email technician: Jason Jones, Computer Technician replied 11 months ago

Hello,

This is most definitely not a scam. You have been charged $53 in total. Did you not realize that this website is not free? Do you want me to send in your refund request?

- Jason

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Customer reply replied 11 months ago
send me a refund I didn't know how much you were charging, I thought it was $5
Email technician: Jason Jones, Computer Technician replied 11 months ago

I am sorry for the confusion. I will send that in for you now.

Ask Your Own Email Question
Customer reply replied 11 months ago
I will contest any other charges with my credit card company
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