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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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That is my question. We have used Thunderbird for our email

Customer Question

That is my question. We have used Thunderbird for our email for years and all of a sudden it is not working. I have not received an email fo 2 days and am unable to send any.
JA: Just to clarify, what email service provider are you using?
Customer: Mozilla Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my computer web browser. But am also unable to access it on my phone now, but could 2 days ago
JA: What troubleshooting have you tried?
Customer: Not much - I'm 75 years old and not too computer literate
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Jason Jones replied 1 month ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
Okay, Jason, I'm a little leery about giving you my credit card number and I hope this is not a scam.
Customer: replied 1 month ago.
No I don't want you remotely connect my device and I don't want to give you any money
Expert:  Jason Jones replied 1 month ago.

Hello,

This is most definitely not a scam. You have been charged $53 in total. Did you not realize that this website is not free? Do you want me to send in your refund request?

- Jason

Customer: replied 1 month ago.
send me a refund I didn't know how much you were charging, I thought it was $5
Expert:  Jason Jones replied 1 month ago.

I am sorry for the confusion. I will send that in for you now.

Customer: replied 1 month ago.
I will contest any other charges with my credit card company