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I have lost password for inactive computer and need to

Customer Question
I have lost password...

I have lost password ***** inactive computer and need to recover some files.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

My machine is a HP Pavilion and I signed in to my Gmail account to access this computer. My name is*****: How do you access your email most often? On a phone or tablet, or through a web browser?

I am trying to recover my lost password. I use Gmail with my phone and web browser about 50-50.

Technician's Assistant: What troubleshooting have you tried?

I have tried nothing except trying to recall my old password. I have talked

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have talked with a BEST Buy tech. and he has advised that Microsoft is the only one who can help me get into the old computer. I need to recover a handful of file from it. B Buy gave me an odd code

Submitted: 11 months ago.Category: Email
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Answered in 58 minutes by:
9/13/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
I purchase the new computer 9? months ago and moved some data across. I have recently found that I need some
files from the other computer. Now I cannot remember the password ***** that old computer. I would think that you would
have seen this problem earlier and would have a canned solution. I can access gmail on new computer, but I was using my
gmail signon to access the old computer. I have not accessed the old computer in 8? months.Will drop off line to do other things. Send me a gmail answer.
Email technician: Kris Rodgers, IT Manager replied 11 months ago

Let me know when you're back here and we can take it from there

Thanks

Kris

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