How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Stopped receiving Thunderbird inbox email. Get Message

Customer Question

Stopped receiving Thunderbird inbox email. Get Message "[CLIENTBUG]SELECT command is not valid in this state."
JA: Just to clarify, what email service provider are you using?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my laptop
JA: What troubleshooting have you tried?
Customer: Just a few things stated in your forum by others having the same problem to no avail
JA: Anything else you want the Email Expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Email
Expert:  John Lohr replied 1 month ago.

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Are you available right now to follow some instructions?

Customer: replied 1 month ago.
Expert:  John Lohr replied 1 month ago.

One moment while I type please

Customer: replied 1 month ago.
no
Expert:  John Lohr replied 1 month ago.

Please ignore that message as it is automated by the website. I am going to type out instructions for you to follow now

Expert:  John Lohr replied 1 month ago.
  1. Click on Account Settings
  2. Click on Server Settings
  3. Click on Security Settings
  4. Change the "Authentication Method" to any other option than what is selected
  5. Close Thunderbird and re-open. Please note it will not be working yet
  6. Next , go back to Security Settings
  7. Change "Authentication Method" back to "Plain Password"
  8. Close Thunderbird and open it again.
  9. It should now be working

Please let me know the results

Customer: replied 1 month ago.
Tried it and it did not work
Expert:  John Lohr replied 1 month ago.

One moment while I type another method for you

Expert:  John Lohr replied 1 month ago.
  1. Sign into Yahoo online
  2. Click the Settings icon (it looks like a Gear)
  3. Enable "Allow Less Secure Apps"
  4. Go to "Account Security" on the Yahoo website
  5. Click "Manage App Passwords"
  6. Click "Select You app"
  7. Select "Other Apps" from the list
  8. Make a name for the app (ie. "Thunderbird")
  9. Click "Generate"
  10. Write this password ***** it will not be displayed again.
  11. Open Thunderbird
  12. Open Tools
  13. Open Options
  14. Open Security
  15. Open Passwords
  16. Delete the Yahoo account password
  17. Close Thunderbird
  18. Re-open the program
  19. Put the password ***** generated in when it asks you for your password *****

Let me know if this works

Customer: replied 1 month ago.
I dont see a gear settings icon
Expert:  John Lohr replied 1 month ago.

Are you on the mail page? It is in the top right corner