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I just attempted to set up a new computer--on the opening…

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I just attempted to...

I just attempted to set up a new computer--on the opening screen I put my e-mail address instead of my name now the computer is confused like me I'm 73 and definetly not a computer guru I cant find my account of telkorn @ aol.com I had a BUDDY going to help me He messed this thing up soooo bad I had two E-mail names telkorn and telkorn2 is there any hope tom morrill

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Aol I hope

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Browser I guess big tower keyboard and so on

Technician's Assistant: What troubleshooting have you tried?

Nothing except playing around with THIS rig

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

When I ATTEMPTED to set it up I put [email protected] in first instead of my name

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/13/2017
Email technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,192
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 11 months ago

Do you have Windows 10?

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