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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I just attempted to set up a new computer--on the opening

Customer Question

I just attempted to set up a new computer--on the opening screen I put my e-mail address instead of my name now the computer is confused like me I'm 73 and definetly not a computer guru I cant find my account of telkorn @ aol.com I had a BUDDY going to help me He messed this thing up soooo bad I had two E-mail names telkorn and telkorn2 is there any hope tom morrill
JA: Just to clarify, what email service provider are you using for this account?
Customer: aol I hope
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser I guess big tower keyboard and so on
JA: What troubleshooting have you tried?
Customer: nothing except playing around with THIS rig
JA: Anything else you want the Email Expert to know before I connect you?
Customer: when I ATTEMPTED to set it up I put [email protected] in first instead of my name
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Do you have Windows 10?