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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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How do I lock my keyboard mouse. Thank you. Hewlett Packard

Customer Question

How do I lock my keyboard mouse. Thank you.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Hewlett Packard laptop. No trouble except it was locked by a computer person because I am 77 years old and trying to use the computer, I accidentally touch the mouse and it changes the font or completely makes the work vanish. So I asked her if it could be done.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I guess a web browsre, it is through Mozilla on line
JA: What troubleshooting have you tried?
Customer: Nothing, except for looking at all of the icons, and looking on menu for help. I don't know how to do anything about how to do this.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Which model HP laptop do you have?