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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not remember my password to my good email account,

Customer Question

hi I can not remember my password ***** my good email account
JA: Just to clarify, what email service provider are you using for this account?
Customer: google
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access it on my phone, and computer.
JA: What troubleshooting have you tried?
Customer: reseting the password***@******.***
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I am logged into it on my computer but scared to log out because it's going to take me through all the prompts.
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

What is the last password ***** you need help with?

Customer: replied 1 month ago.
I want to change it [email protected]
Customer: replied 1 month ago.
no
Expert:  Josh replied 1 month ago.

What is the last password ***** you remember working?

Customer: replied 1 month ago.
I just need to reset my password ***** get back into my gmail account.
Customer: replied 1 month ago.
Customer: replied 1 month ago.
Do you know have a number I can call?
Expert:  Josh replied 1 month ago.

What is the last password ***** you remember working?

Customer: replied 1 month ago.
Expert:  Josh replied 1 month ago.

Do you have the phone number ending in 68?

Customer: replied 1 month ago.
Expert:  Josh replied 1 month ago.

What is the full number?