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I migrated from verizon.net to aol in august. I am having…

Customer Question
Greetings, I migrated from...

Greetings, I migrated from verizon.net to aol in august. I am having trouble configuring the old Verizon POP email account in apple mac mail. I have not received emails since the migration date of 3 August and wondered if I could get some help on configuring the settings. Right now the server doesn't recognize the account or pswd

Technician's Assistant: How long have you had this issue with your A.O.L. account?

The A O L account works fine outside of the mac mail environment but mac mail has not worked since verizon exited the business in august.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All of the above, phone and browser work fine.

Technician's Assistant: What troubleshooting have you tried?

I have tried changing the server settings, ports, my account password, ran through the advanced settings tabs to match them with what I have found online to be suggested settings, no joy in mudville.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing comes to mind

Submitted: 11 months ago.Category: Email
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Answered in 8 minutes by:
9/13/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,099
Experience: Server, networking, desktop questions welcome.
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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you delete and recreate the account on Mac Mail yet? Also do you get any errors?

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Customer reply replied 11 months ago
No I did not delete and recreate the account yet because I am not sure that my existing messages will be saved when I do that.
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Do you use an IMAP or a Pop account?

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Customer reply replied 11 months ago
No I am not interested in a remote assist, this problem is all about configuration settings I believe.
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Please ignore the popup it's automated

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Customer reply replied 11 months ago
This is a POP account.
Customer reply replied 11 months ago
By the way, web and phone access to this aol account work fine, it's just the mac mail config that is fouled up
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

If you login online to AOL do you see all your mail there or not?

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Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

To be safe you can make a backup first and then recreate the account

Please see video below

https://www.youtube.com/watch?v=YAbIfjqLGW4

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Customer reply replied 11 months ago
Ok thanks I will try that, maybe it will work
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ok please let me know if it worked

If not we will continue troubleshooting

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