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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my yahoo account because I'm using a

Customer Question

I cannot access my yahoo account because I'm using a different device then want me to send a code from a cell phone number that does not exist
JA: How long have you had this issue with your Yahoo account?
Customer: ever since I got a new laptop and a new cell phone
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and browser
JA: What troubleshooting have you tried?
Customer: all recovery methods that Microsoft wanted me to use, ok, heres the frustrating part, leads me to the same outcome, nowhere
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I need to change recovery phone to new number, and that would take care of most of the problems I'm having
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

Do you mean you no longer have the given phone number (you had this number before)?