Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my yahoo account because I'm using a

Customer Question
I cannot access my...

I cannot access my yahoo account because I'm using a different device then want me to send a code from a cell phone number that does not exist

Technician's Assistant: How long have you had this issue with your Yahoo account?

Ever since I got a new laptop and a new cell phone

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone and browser

Technician's Assistant: What troubleshooting have you tried?

All recovery methods that Microsoft wanted me to use, ok, heres the frustrating part, leads me to the same outcome, nowhere

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to change recovery phone to new number, and that would take care of most of the problems I'm having

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
9/13/2017
Email technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you no longer have the given phone number (you had this number before)?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot connect to my email, yahoo, desktop, ATT x 2,
got locked out last night, don't know what I did wrong. when I try to sign in now, I'm told incorrect password… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have a yahoo acct my phone # changed so when they want to
I have a yahoo acct my phone # changed so when they want to send the security code there's no way i can get to get into my email … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have a problem with my yahoo account, I can't log in. In
I have a problem with my yahoo account, I can't log in. In order to log in, yahoo sends a security code to a cellphone number I don't have anymore or to an old email which also I can't access anymore. Is there any other ways to log in? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want to change my password on my gmail account because
I want to change my password ***** my gmail account because another account I have with the sam password ***** hacked.I changed it and then screwed it up. Now I cannot get into my email at all . Googl… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
I have a yahoo account about a year ago I forgot my
I have a yahoo account***@******.*** about a year ago I forgot my password, ever since when ever I want to try to learn my password ***** says they will send it to k*****@attbi.com which I have no ide… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to gain access to my Yahoo email account, but
I am trying to gain access to my Yahoo email account, but the verification code they are sending out goes to an old cell phone number that is no longer valid. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I had a problem with my CELL phone (number 289-675-2673)
I had a problem with my CELL phone (number(###) ###-#### therefore have not been able to read ANY security authorization numbers to open my Gmail account (*****@******.***) I ended up obtaining a NEW cell number(###) ###-#### and a NEW gmail account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I opened a new gmail acct today but didn't get the
i opened a new gmail acct today***@******.*** but didn't get the verification code taken care of quick enough. I need a new code sent to me at***@******.*** … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,074 satisfied customers
I am trying to recover my aunt's gmail / facebook /
I am trying to recover my aunt's gmail / facebook / whatsapp, but her daughter died in December 2016 and she had all the passwords, recovery questions and her cell number so now we cannot get any of these. her email address is***@******.*** and her cell number is +27###-##-#### My name is René and my email address is***@******.***. Please can you assist. We have tried all the online options but do not know any of the answers. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Have forgotten my yahoo email password and don't know how to
Have forgotten my yahoo email password ***** don't know how to reser … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Received 3 different Microsoft verification codes by text to
Received 3 different Microsoft verification codes by text to my moboile that I did not request. Any way to determine what triggered this? … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I can't sign in and I have changed my phone toso I can't
I can't sign in and I have changed my phone to(###) ###-####so I can't receive a code by call method … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cannot get into my yahoo account. I keep giving them the
I cannot get into my yahoo account. I keep giving them the phone number so they can send me the code but it isn't connecting (it does work as I have just a colleague to send me a message. This is gett… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't log in. Can't change my passwords. I'm lock out of
I can't log in. Can't change my passwords. I'm lock out of Gogle … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Oh, Can't get into my yahoo email. Forgot my password and I
Oh, Hi Can't get into my yahoo email. Forgot my password ***** I no longer have the phone number that yahoo has for me. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I get a temp password on my cell phone, I put it in and it
I get a temp password ***** my cell phone , I put it in and it says wrong number My computer was just in the shop and so I evidently for got my password ***** there any questions I can answer to ge ba… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I cannot get in to my yahoo mail account have tried
I cannot get in to my yahoo mail account have tried everthing … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I'm having a really difficult time after forgetting my
I'm having a really difficult time after forgetting my password. All other browsers make it simple and Yahoo used to also. Can you help me? I have a fantasy leadue draft later on Yahoo, but I can't ge… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x