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I am trying to delete old emails and it seems like after…

Customer Question
I am trying to...

I am trying to delete old emails and it seems like after they are deleted, they reappear. I have over 700 e mails; is there some way that I can delete them all?

Technician's Assistant: Just to clarify, what email service provider are you using?

We use outlook; the specific server is Astound.net

Technician's Assistant: Have you installed any updates recently?

The apple rep at Best Buy re-opened the ail account. but there have been no updates recently.

Technician's Assistant: What troubleshooting have you tried?

All I have tried to do is delete individual emails; they never seem to go away.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing that I can think of.

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/13/2017
Email technician: Ricky Expert, Computer Hardware Engineer replied 11 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Email
Satisfied Customers: 1,335
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Email technician: Ricky Expert, Computer Hardware Engineer replied 11 months ago

You can delete them all with the following method:

  1. Click on the first one you want to delete.
  2. Scroll down and hold SHIFT while you click the last one you want to delete
  3. This should select all of the emails between the two you clicked.
  4. Press Delete and all of them should be deleted.
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