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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't access Outlook. It tells me that my files cannot be

Customer Question

Good morning, I can't access Outlook. It tells me that my files cannot be opened. This is the 2nd time this has happened and you solved the problem the first time.
JA: How long has this been an issue?
Customer: Just occurred a few minutes ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Notebook
JA: What troubleshooting have you tried?
Customer: Nothing. I'm not too technical.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, I don't think so, thanks
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8, or 10?
  2. What email address do you have in your Outlook? (Example: Gmail, Hotmail,, etc)
  3. What exactly is the error message that you are getting when you try to open Outlook?

Please let me know by replying to me here so that I can help you further.

Best regards,