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TONIGHT my mail has changed, it has no shortcuts to FB or…

Customer Question
TONIGHT my mail has...

TONIGHT my mail has changed , it has no shortcuts to FB or Cassmates ,etc and when i click on mail it tells me to login and tells me to enter password ***** to open a new account ----why ???

Technician's Assistant: When did you last use the account?

This morning

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I also used it about 3 hrs ago , i only use my desktop

Technician's Assistant: What troubleshooting have you tried?

The trouble shooting does NOT work for my problems

Submitted: 11 months ago.Category: Email
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Answered in 2 minutes by:
9/13/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you having trouble access your email account? Or are you having issues accessing your FB or Classmates account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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