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My email won't open. I was in the process of writing an

Customer Question
My email won't open...

My email won't open. I was in the process of writing an email and it "went out" and when I click on it, it won't open

Technician's Assistant: Just to clarify, what email service provider are you using?

Modzilla Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my computer

Technician's Assistant: What troubleshooting have you tried?

I have only clicked on the Modzilla icon. My other programs are working

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/13/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What email address are you using in your Thunderbird? (Example: Gmail, Yahoo Mail, or others)

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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