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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email won't open. I was in the process of writing an

Customer Question

My email won't open. I was in the process of writing an email and it "went out" and when I click on it, it won't open
JA: Just to clarify, what email service provider are you using?
Customer: Modzilla Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my computer
JA: What troubleshooting have you tried?
Customer: I have only clicked on the Modzilla icon. My other programs are working
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What email address are you using in your Thunderbird? (Example: Gmail, Yahoo Mail, or others)

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess