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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My outlook 2013 for my gmail account will not load, It

Customer Question

my outlook 2013 for my gmail account will not load
JA: How long has this been an issue?
Customer: It started this morning and I have been out all day. I just gotten on my computer 1/2 hour ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: It is g mail. I just hit my Outlook 2913 icon and it comes up automatically
JA: What troubleshooting have you tried?
Customer: I turned my computer off and turned it back on. I then called comcast and they told me to google my e mail account. A strange version of it came up on 2nd screen. It had no flags, delete x, side bar to go up or down, etc,
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i don't think so i just need it fixed asap.
Submitted: 1 month ago.
Category: Email
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Expert:  Bryan replied 1 month ago.

Just to clarify, are you getting any error/message at all when trying to open Outlook now?