Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Lost my password to an old email, google says they can't…

Customer Question
Lost my password *****...

Lost my password ***** an old email, google says they can't prove it's mine

Technician's Assistant: When did you last reset your username and password?

My email was changed july 2015 to a different pc

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On pc

Technician's Assistant: What troubleshooting have you tried?

Typed my email in then followed google instructions, I get the same answer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This email is my pc's start email, can't find password

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 10 minutes by:
9/12/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
2,179 satisfied customers
I would like to recover a gmail account number. I usually
I usually use my PC and need the number for an account on my cell phone … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Can't sign in to my Google account, I may be but my brother
I may be but my brother has my old phone and he has a whole entire different account and I'm having trouble trying to get into my account … read more
Mr.Med
Mr.Med
1,226 satisfied customers
My email is and 3 years email since yesterday. Only shows
My email is***@******.*** and 3 years email since yesterday. Only shows 2015 … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Google will not allow me Keeps saying they don't recognize
Google will not allow me Keeps saying they don't recognize my yahoo account I had mistakenly put at Yahoo.net instead of .com in the security question … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Ive tried and tried to get into my email, my phone won't
ive tried and tried to get into my email, my phone won't work because of it. … read more
Moses C
Moses C
Bsc
818 satisfied customers
It's not my computer....it's my husband's phone. He has been
It's not my computer....it's my husband's phone. He has been in a nursing home for about a year and a half with alzheimer's. I know he had a gmail account that was set up as his apple id. I'm trying t… read more
Mr.Med
Mr.Med
1,226 satisfied customers
I have a new computer and had supposedly my google account
I have a new computer and had supposedly my google account and gmail account were transferred to this new computer. I can't get into any of my gmail, favorites, etc. I don't have a cell phone and don'… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I cannot sign into an account I made back in 2012, Not that
Not that email. I stopped using that email and made a new one a long time ago but now i have forgotten the password ***** my old one … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can get Gmail on my computer but not on my cell phone. The
I can get Gmail on my computer but not on my cell phone. The cell asks for a password ***** says the only password ***** remember was changed 3 months ago. Italy says that it can't verify that the act… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an email account. I use Outlook 2010. We had some
I have an email account***@******.***. I use Outlook 2010. We had some wi-fi issues and the phone company came and fixed the wi-fi. When they did so my email stooped working and i have not been able t… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Miro... I sent you the following question: U+00C2 Â c3 82
Miro... I sent you the following question: U+00C2 Â c3 82 LATIN CAPITAL LETTER A WITH CIRCUMFLEX U+00C3 Ã c... 23 July 2015 01:39 | Email TIN CAPITAL LETTER A WITH CIRCUMFLEX U+00C3 Ã c... 23 July 201… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I keep getting alerts my email login has failed and i need
I keep getting alerts my email login has failed and i need to re-enter the password. I've tried this several times it doesn't work. I've reset phone. I've deleted and tried readding.I've done everythi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi. Im trying to access my old gmail account. Google isnt
Hi. I'm trying to access my old gmail account. Google isn't letting me. I go to sign in with this address: [email protected] ...and it says it's being used by someone else. I'm the only person who would … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Hello,i forget my password XXXXX my gmail account and i need
Hello,i forget my password XXXXX my gmail account and i need help to reset my password,i can't find a phone number to call, and i do not kwow who can help me to get in my emails. Yvonne.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I had modem replaced then i needed my password to acess old
i had modem replaced then i needed my password ***** acess old email acct. i forget my password ***** set up new email address. i would like to get back my old email address. what can i do?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
How do I get into my newly opened gmail account that I instructed
How do I get into my newly opened gmail account that I instructed to input my 2 aol accounts? Apparently my name for the account louisemwynne is also the name of some other person's account and I had … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x