Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I believe my gmail account has been hijacked and i am locked…

Customer Question
I believe my gmail...

I believe my gmail account has been hijacked and i am locked out of it. I changed my password ***** morning and not even a half hour later my password ***** changed again by someone else. what can i do about this issue. Everything on my phone is linked to my gmail account.

Technician's Assistant: How long have you had this issue with your Gmail account?

This is the first time that i have been completely locked out of it.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My cell phone

Technician's Assistant: What troubleshooting have you tried?

I have tried the account recovery and it says that they are unable to verify the account is mine

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want access back to my account and security that this doesnt happen again

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
9/12/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 11 months ago
it just happened today
Email technician: Kris Rodgers, IT Manager replied 11 months ago

Ok - have you been through the gmail account recovery wizard?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am not sure this is where I am suppose. I had been taking
I am not sure this is where I am suppose. I had been taking to a guy on POF. We decided to exchange emails. I gave him mine but he never came back with his. I started to get alerts from my gmail about… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have had issues with my android phone, may be a virus, but
I have had issues with my android phone, may be a virus, but I lost all my password ***** my mail email***@******.*** has me locked out. im not sure if someone is trying to hijack account or not. this… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone took my google account. MacOSsierra. About a day and
about a day and a half. I tried going on google account recovery page but he changed my recovery email and number. … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I had to reactivate my account all because I needed to
I had to reactivate my account all because I needed to change my password, now I am completely locked out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Google stop periodically throughout the day//: receiving
Google stop periodically throughout the day//: receiving numerous pings from Twitter account//: numerous pings from my followers on my Twitter account//: it appears Twitter has hijacked my Android pho… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
It is one of my email addresses I have a new iphone and need
it is one of my email addresses I have a new iphone and need to reenter the password ***** a gmail account other than this one I apparently changed the password ***** years ago but don't remember it a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It was hijacked and my password was changed along with
it was hijacked and my password ***** changed along with recovery options, gmail doesnt recognize phone number or recovery email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have been in prison for two years my phone number
I have been in prison for two years my phone number associated with my gmail account is no longer activated I am also locked out of my yahoo account which I have as my recovery email and my recovery e… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot access my email I have tried the online support,
I cannot access my email I have tried the online support … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I can access my email on my Smart Phone but not my laptop. I
I can access my email on my Smart Phone but not my laptop. I reset my password ***** the help of a pho … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
It is my daughters email. Her cell phone is not working.
It is my daughters email. Her cell phone is not working. When she tried to log into her gmail account it does not recognize her password ***** says she changed it 3 months ago. I have tried everything… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am unable to log into my gmail account, since yesterday,
my phone is asking me to type in my apple id and password ***** is my gmail but it's not accepting it. So I tried logging onto gmail on laptop but it is telling me my account can't be found… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My gmail account has been hijacked and someone else is using
My gmail account has been hijacked and someone else is using it. Cannot get in and change passwords, since the restore facility has been exhausted and my mobile number has been replaced by another one… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hi, Ive been a gmail user for 7+ years without any issues.
Hi, I've been a gmail user for 7+ years without any issues. On SUnday morning, I was uploading photos from my Iphone to my gmail account of my family to download to my desktop computer....after about … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have tried to set up a gmail account. unfortunately I screwed
I have tried to set up a gmail account. unfortunately I screwed up and when I tried to use the address I wanted ,they said it had already been used,but it was really mine. Then when i HAD IT ALMOST RI… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Hello. I believe i have been hacked into on email account because
Hello. I believe i have been hacked into on email account because my father in-law was hacked last week and some of those emails had mine. I would like to import my files into my new gmail account but… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
please help me recover my [email protected] i cant
please help me recover my [email protected] i cant remember my password XXXXX for some reason my second security question for what was my first motorcycle . every answer i would of chosen is … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Can you help me change my password. Someone hacked into my
Can you help me change my password. Someone hacked into my e-mail and changed my password XXXXX my knowledge. The email address I gave you is the one that was [email protected] If you need to you c… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x