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I am getting many reports that my email is not coming

Customer Question
I am getting many...

I am getting many reports that my email is not coming through. This seems to be linked to replying to a string of messages. I do not get an indicator that a new email has arrived and the emails do not show in my inbox

Technician's Assistant: Just to clarify, what email service provider are you using?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser, sometime phone

Technician's Assistant: What troubleshooting have you tried?

Settings

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/12/2017
Email technician: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, when did you first start having this issue with your Gmail account?

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Customer reply replied 11 months ago
it has been months
Email technician: Bryan, Computer Support Specialist replied 11 months ago

OK, are you receiving NO new emails at all now?

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Customer reply replied 11 months ago
no, i get email and a chain gets started, but often when a person replies to the chain, i don't get it
Email technician: Bryan, Computer Support Specialist replied 11 months ago

OK, that seems to be an issue with the senders' end. Are you sure they are not hitting "Reply" instead of "Reply to all"?

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Customer reply replied 11 months ago
typically it is only me and the other person. so reply all not needed. it is happening with too many people it seems for it to be a sender issue
Email technician: Bryan, Computer Support Specialist replied 11 months ago

I see; please open up the following link next:

https://mail.google.com/mail/u/0/#settings/filters

Do you see any filter listed there now?

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Customer reply replied 11 months ago
no filter,,
The following filters are applied to all incoming mail:
Select: All, None
ExportDelete
Create a new filter Import filters
The following email addresses are blocked. Messages from these addresses will appear in Spam:
You currently have no blocked addresses.
Select: All, None
Unblock selected addresses
Email technician: Bryan, Computer Support Specialist replied 11 months ago

Hmm, your account settings seem just fine. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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Customer reply replied 11 months ago
ok
Email technician: flopcat98, Consultant replied 11 months ago
flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9,486
Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
Verified

this is gmail ?

try turning OFF the conversation view

that puts everything from one person into the same "conversation" rather than a separate email. I personally find it amazingly annoying and difficult to figure out when you have received a new email. but young people that are used to texts on a phone like it.

  1. Open Gmail.
  2. Click the gear in the top right.
  3. Select Settings.
  4. Scroll down to the Conversation View section (stay in the "General" tab).
  5. Choose Conversation view on or Conversation view off.
  6. Click Save changes at the bottom of the page.
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flopcat98
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Category: Email
Satisfied Customers: 9,486
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