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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9100
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I am getting many reports that my email is not coming

Customer Question

I am getting many reports that my email is not coming through. This seems to be linked to replying to a string of messages. I do not get an indicator that a new email has arrived and the emails do not show in my inbox
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser, sometime phone
JA: What troubleshooting have you tried?
Customer: settings
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, when did you first start having this issue with your Gmail account?

Customer: replied 1 month ago.
it has been months
Expert:  Bryan replied 1 month ago.

OK, are you receiving NO new emails at all now?

Customer: replied 1 month ago.
no, i get email and a chain gets started, but often when a person replies to the chain, i don't get it
Expert:  Bryan replied 1 month ago.

OK, that seems to be an issue with the senders' end. Are you sure they are not hitting "Reply" instead of "Reply to all"?

Customer: replied 1 month ago.
typically it is only me and the other person. so reply all not needed. it is happening with too many people it seems for it to be a sender issue
Expert:  Bryan replied 1 month ago.

I see; please open up the following link next:

https://mail.google.com/mail/u/0/#settings/filters

Do you see any filter listed there now?

Customer: replied 1 month ago.
no filter,,
The following filters are applied to all incoming mail:
Select: All, None
ExportDelete
Create a new filter Import filters
The following email addresses are blocked. Messages from these addresses will appear in Spam:
You currently have no blocked addresses.
Select: All, None
Unblock selected addresses
Expert:  Bryan replied 1 month ago.

Hmm, your account settings seem just fine. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

Customer: replied 1 month ago.
ok
Expert:  flopcat98 replied 1 month ago.

this is gmail ?

try turning OFF the conversation view

that puts everything from one person into the same "conversation" rather than a separate email. I personally find it amazingly annoying and difficult to figure out when you have received a new email. but young people that are used to texts on a phone like it.

  1. Open Gmail.
  2. Click the gear in the top right.
  3. Select Settings.
  4. Scroll down to the Conversation View section (stay in the "General" tab).
  5. Choose Conversation view on or Conversation view off.
  6. Click Save changes at the bottom of the page.