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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Suddenly I started to receive daily email on PBS newshour

Customer Question

Hi Suddenly I started to receive daily email on PBS newshour from Youtube. I tried to unsbscribe and get the following message. Is my gmail compromised? Do I need to change my gmail account which I reluctant to do because it is associated almost all things I do online. Here is the copy of the message Gmail sent me
JA: How long have you had this issue with your Gmail account?
Customer: The response was:
450-4.2.1 The user you are trying to contact is receiving mail at a rate that 450-4.2.1 prevents additional messages from being delivered. Please resend your 450-4.2.1 message at a later time. If the user is able to receive mail at that 450-4.2.1 time, your message will be delivered. For more information, please 450-4.2.1 visit 450 4.2.1 https://support.google.com/mail/?p=ReceivingRate s75sor220480ios.238 - gsmtpFinal-Recipient: rfc822;***@******.***
Action: delayed
Status: 4.0.0
Diagnostic-Code: smtp; 450-4.2.1 The user you are trying to contact is receiving mail at a rate that
450-4.2.1 prevents additional messages from being delivered. Please resend your
450-4.2.1 message at a later time. If the user is able to receive mail at that
450-4.2.1 time, your message will be delivered. For more information, please
450-4.2.1 visit
450 4.2.1 https://support.google.com/mail/?p=ReceivingRate s75sor220480ios.238 - gsmtp
Last-Attempt-Date: Tue, 12 Sep 2017 08:40:48 -0700 (PDT)
Will-Retry-Until: Thu, 14 Sep 2017 07:25:27 -0700 (PDT)---------- Forwarded message ----------
From:***@******.***
To:***@******.***
Cc:
Bcc:
Date: Mon, 11 Sep 2017 09:25:26 -0500
Subject: http://www.youtube.com/channel_updates_unsubscribe?uid=8HfzfyA1hSX8vtmLLjSJNQ&channel_id=UC6ZFN9Tx6xh-skXCuRHCDpQ&token=1XuWeTtFGYJfcZE1l9jftNoo6BN8MTUwNTEzMzgxMkAxNTA1MTMzODEy&feature=em-lss
iOS Mail sent this email to unsubscribe from the message “ PBS NewsHour is live now: Watch live: Family, friends and survivors commemorate 9/11”.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Mostly from tablet (iPad) but often from PC and sometimes from iPhone
JA: What troubleshooting have you tried?
Customer: I do not know where to start so I googled 450-4.2.1. and some website said Some spamer is using my gmail account as sender
JA: Anything else you want the Email Expert to know before I connect you?
Customer: THis happened about 2 to 3 days ago when I clicked unsubscribe button from YouTube
Submitted: 1 month ago.
Category: Email
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Are you only receiving emails from PBS now or from other Youtube channels as well?

Customer: replied 1 month ago.
Expert:  Bryan replied 1 month ago.

OK, your Gmail account itself does not seem to be compromised; we just need to turn off email notifications for your Youtube account. Please stand by, typing up further steps now.

Expert:  Bryan replied 1 month ago.

OK, please do this now:

Open up www.youtube.com

Click on the bell icon at the top-right corner of the Youtube page, and then click on the gear (Settings) icon at the top of the Notifications popup menu that shows up.

Next, select the "Only send me required service announcement emails" option listed.

Done that, let me know please. Thank you,