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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to sign in I get a message that my email address

Customer Question

When I try to sign in I get a message that my email address or password ***** *****
JA: When did you last reset your username and password?
Customer: It won't let me reset it
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: Several months and it works on all my other devices. Computer and my other kindle
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 1 month ago.

What happens when you try to reset it? Is there something in particular that stops you, like a message?

Customer: replied 1 month ago.
No matter what I try to do all I get is that my email or password ***** *****
Customer: replied 1 month ago.
No
Expert:  Michael Hannigan replied 1 month ago.

Have you tried using the link to reset your password?