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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I received a message from a former student in Thailand. I

Customer Question

I received a message from a former student in Thailand. I replied and my reply went to Google mailbox. Will my message every get to Natthida in Thailand. Was I supposed to do something differnt?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: GMail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: From my computer
JA: What troubleshooting have you tried?
Customer: I don't know what to try as I have never had this problem before. Always before messages have gone thru even to Thailand.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No - I don't thing so.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Did she send a message to you through your email? If yes, is your email address ending in @gmail.com?
  3. Is her email address ending in @gmail.com as well?
  4. How do you access your email account? Are you using an email program like MS Outlook 2016? Or are you using a web browser like Internet Explorer, or Chrome?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess