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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I received a message from a former student in Thailand. I

Customer Question

I received a message from a former student in Thailand. I replied and my reply went to Google mailbox. Will my message every get to Natthida in Thailand. Was I supposed to do something differnt?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: GMail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: From my computer
JA: What troubleshooting have you tried?
Customer: I don't know what to try as I have never had this problem before. Always before messages have gone thru even to Thailand.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No - I don't thing so.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Did she send a message to you through your email? If yes, is your email address ending in
  3. Is her email address ending in as well?
  4. How do you access your email account? Are you using an email program like MS Outlook 2016? Or are you using a web browser like Internet Explorer, or Chrome?

Please let me know by replying to me here so that I can help you further.

Best regards,