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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I was trying to log into my hotmail account and it told me

Customer Question

I was trying to log into my hotmail account and it told me that I do not have an account. I have an account***@******.*** . Last night I was able to log into my account to retrieve my emails. I have tried several times to fill out the form they asked for online to get into my account safely. But it tells me that I do not have enough information and now I have locked it up. I do not need to lose my email, they are company related. How can I retrieve them? Bob Dyer
JA: How long have you had this issue with your Hotmail account?
Customer: This is the first time this has happened.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser on my home computer
JA: What troubleshooting have you tried?
Customer: do not know what or how to troubleshoot
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Will I be able to retrieve my email?
Submitted: 1 month ago.
Category: Email
Expert:  Kris Rodgers replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Just today
Expert:  Kris Rodgers replied 1 month ago.

Have you been through the Hotmail account reset wizard?

Thanks

Kris

Customer: replied 1 month ago.
it tells me that I don't have enough information. I put in my email address and the password ***** did have and it tell me that it is invalid then I ask to give information and it will let me know if they can recover. Then I get an email on my alternate email address that they are unable to do this because I did not give them enough information. I don't know what they want and I am so frustrated. I am worried that I have lost all my business emails.
Customer: replied 1 month ago.
I locked it by trying too many times. I guess I will wait till tomorrow and try, Don't Under why it wont let me in. It was fine last night.
Customer: replied 1 month ago.
Is there a telephone number I can call?
Expert:  Kris Rodgers replied 1 month ago.

Can you tell me If you've ever used a credit card on it?