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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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How do I know if I have outlook on my computer? Outlook does

Customer Question

how do I know if I have outlook on my computer? Outlook does come up, I can receive email but not send.
JA: How long has this been an issue?
Customer: I just started to try to use it. purchased my computer a year ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: you are my first
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I am not very good with computers, may have to explain in detail for me to help
Submitted: 1 month ago.
Category: Email
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you see the outlook icon on your desktop?

Do you get any errors trying to send mail?