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I have time warner/Spectrum internet service. I can't get…

Customer Question
I have time warner/Spectrum...

I have time warner/Spectrum internet service. I can't get road runner email address to go online. I have to keep going directly to the time warner mail server to get or send my emails. Why is this?

Technician's Assistant: Just to clarify, what email service provider are you using?

TWC

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Safari

Technician's Assistant: What troubleshooting have you tried?

"reconnecting"

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't want to change my email address. Do providers like time warner/ spectrum tend to serve some emails, gmail, etc over others or do they have to provide service to all? Also I am "computer challenged"

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/11/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,452
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 11 months ago
hold on for a minute. I want to open my nonworking email. Will this e a permanent fix or a one time fix
Email technician: Jason Jones, Computer Technician replied 11 months ago

It will be a permanent fix.

Ask Your Own Email Question
Customer reply replied 11 months ago
I would like whatever the $5.00 deal is.
Email technician: Jason Jones, Computer Technician replied 11 months ago

The $5 was a deposit. The full cost of this task is $53, which you have already been charged. Do you wish to continue or would you rather that I send in a refund request for you?

Ask Your Own Email Question
Customer reply replied 11 months ago
the refund request please.
Email technician: Jason Jones, Computer Technician replied 11 months ago

Thank you. I will send that in for you now.

Ask Your Own Email Question
Customer reply replied 11 months ago
will I get some sort of confirmation for the refund
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