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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I receive the message that there is a problem that caused

Customer Question

I receive the message that there is a problem that caused Internet Explorer to open in a sign in page and then I get the message that it has stopped working and it just goes on and on in a circle.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: I haven't seen an option to do any troubleshooting When I tried to sign in I would get the message about an error and there a sign in button but it just kept me going in a circle
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have my Gmail on a desk top computer, and I can access it, but I can't access Gmail on my lap top, but I have trouble with Gmail even on my desk top, I keep getting the message that there's a problem and then it says that it's waiting for google to respond.
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then tell me how it performs please

Thank you