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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log on because the phone number that you text to is

Customer Question

I cannot log on because the phone number that you text to is my old phone number in Spain
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes but it does not work for some reason. I even have a new outlook account: ***@******.*** but nothing was sent
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: just sending it to my new email account. The phone number that you are using to send me a text with the code is my Spanish phone. Right now I am in USA and my phone number is(###) ###-#### Can you send the text to me at that number?
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Customer: replied 1 month ago.
Can you change the phone number from my old Spanish phone number to (USA number:(###) ###-####
Expert:  Kris Rodgers replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris