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I forgot my password and then you sent a verification code,

Customer Question
I forgot my password...

I forgot my password ***** then you sent a verification code, did that and next my pets name and now they have lock me out and I have important documents to sign

Technician's Assistant: When did you last reset your username and password?

Kept the same user name but changed password ***** minutes ago and I need to get in and not wait 24 hours

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Yes on my phone, Im near a computer so I tried to get on

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
9/11/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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