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I made the mistake of downloading a Google Chrome update. It…

Customer Question
Hello! I made...

Hello! I made the mistake of downloading a Google Chrome update. It obliterated my Gmail account:***@******.*** and substituted my ex's account***@******.*** on my laptop. How can I reinstate my Gmail a/c on my laptop? I can still access my Gmail from my cellphone.

Technician's Assistant: How long have you had this issue with your Gmail account?

Several weeks. I tried retrieving the account via Google's website but unsuccessfully.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Via my laptop and the web. www.google.com brings up the option to access my account - normally.

Technician's Assistant: What troubleshooting have you tried?

Whatever Google provided but I no longer remember exactly. Can you assist?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not sure what else there is to provide. My ex's Gmail no longer offers the option to access my account. We have both Gmail accounts showing - normally, not now - in the options upper right hand corner when one enters Google.com

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/11/2017
Email technician: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

When you open up Gmail now, does it automatically bring up the emails for that other account itself?

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Email technician: Bryan, Computer Support Specialist replied 11 months ago

Please do this now:

Open up www.gmail.com - when it brings up the email page for the other account, click on the colored circle icon at the top-right corner of the page and click "Sign out."

Next, click "Use another account" and sign back in to your own account - does this resolve your issue?

Do keep me posted; I'll be here.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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