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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to reset my gmail password (i have forgotten it)

Customer Question

I am trying to reset my gmail password (i have forgotten it) and I am directed to log in with the e-mail I used to set up the account for help BUT that email is no longer valid.!
JA: How long have you had this issue with your Gmail account?
Customer: a couple of years...I solely use gmail now and am automatically connected via my phone and laptop (so I never use the password) but now have to use a different computer and and cannot access my gmail because I can't remember the password.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: just please help with this ...
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

When were you last able to sign into your Gmail account?

Please let me know