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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I click on Microsoft outlook I get a box which asks me

Customer Question

when I click on Microsoft outlook I get a box which asks me to choose a profile. this is good and what I want. however my account now does not update but my wife's does. how can I get mine to update?
JA: How long has this been an issue?
Customer: starting today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: changed password
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

What happens when you try to send and receive emails in the problem account?

What error do you get?

Please let me know