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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get into my email, my phone number has changed to

Customer Question

I can not get into my email, my phone number has changed to(###) ###-#### my address is***@******.*** and I forgot my password.
JA: When did you last reset your username and password?
Customer: I am not sure.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: labtop computer which had my password ***** but it has been a long time since I checked my mail and the gmail page does not open to that page anymore.
JA: What troubleshooting have you tried?
Customer: everything
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

When you created the account, did you also specify a recovery email address to be used?

Please let me know