How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Google 'chrome' changed something and now when I open, there

Customer Question

google 'chrome' changed something and now when I open, there is no e-mail ??? help
JA: Just to clarify, what email service provider are you using?
Customer: comcast. net and g-mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my computer, I just open on the google sign
JA: What troubleshooting have you tried?
Customer: one choice on the new screen was ---restore settings-- that did not work
JA: Anything else you want the Email Expert to know before I connect you?
Customer: what can I do to get my old settings back ---before chrome-- and how can I get my e-mail,
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

On which service are you having the issue? Gmail or Comcast?

Please let me know