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I have connected my gmail account to Mozilla Thunderbird. I…

Customer Question
I have connected my...

I have connected my gmail account to Mozilla Thunderbird. I was working from the inbox to create seperate folders to clean up my gmail account, and was deleting unwanted items. I then went into the bin and deleted all items and it asked if I wanted to delete permanently and I clicked yes. Now everything has disappeared from my inbox and all the folders I created. Please can you help me to recover these. My gmail account is***@******.***.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just happened this afternoon

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

There is an icon on my computer laptop

Technician's Assistant: What troubleshooting have you tried?

None, have no idea what to do :(

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
9/11/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,401
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you first restart the computer and tell me if they then return please?

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Customer reply replied 8 months ago
Will do
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thank you

Let me know the results please

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Customer reply replied 8 months ago
Hi Richard, Nothing has returned.
Email technician: Richard, Email Systems Specialist replied 8 months ago

If you go to www.gmail.com

And sign in there

Do you see the missing emails?

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Customer reply replied 8 months ago
Are you there
Email technician: Richard, Email Systems Specialist replied 8 months ago

yes... ddid you do the last instructions I gave.... it was 2 minutes after your message, please allow a few minutes to respond..

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Customer reply replied 8 months ago
Have logged into gmail. Still no mails
Email technician: Richard, Email Systems Specialist replied 8 months ago

Are you on a windows or mac computer and which version?

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Customer reply replied 8 months ago
Its a Lenovo computer. How do I check.
Email technician: Richard, Email Systems Specialist replied 8 months ago

You should see it when it starts

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Customer reply replied 8 months ago
Okay checking
Customer reply replied 8 months ago
It's Windows 10
Email technician: Richard, Email Systems Specialist replied 8 months ago

Thanks

Close Thunderbird

Press the windows key and R and type in

%appdata%

Press enter

Then click on appdata at the top then on the folder local

Then right click Thunderbird , choose properties

Then choose Previous Versions

Then choose a date before this issue happened, let it complete and open thunderbird and check if the emails have returned please

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Customer reply replied 8 months ago
There are no previous versions available
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok, then your only option is to use this form and request the emails are returned

https://support.google.com/mail/contact/missingemails?visit_id=1-636407342696206314-1580860816&rd=1

complete the form and allow up to 78 hours. If the emails are still on the server, then the emails will be returned to your account and Thunderbird will download them again. If after 72 hours, the emails are not there, you will not be able to recover them as this is the only backup you have available.

I would then recommend you invest in a backup drive and start to do this regularly to avoid this situation again.

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Customer reply replied 8 months ago
Thanks
Email technician: Richard, Email Systems Specialist replied 8 months ago

You are welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,401
45,401 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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