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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 38446
Experience:  Over 15 year experience in Email Systems and Programs
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I can't access my hotmail account because it won't accept my

Customer Question

Hi , I can't access my hotmail account because it won't accept my password
JA: How long have you had this issue with your Hotmail account?
Customer: About 4 weeks now , I think someone was trying to access it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually my I phone
JA: What troubleshooting have you tried?
Customer: tried to reset through account live , but they say I don't have enough information so I have to go through a process of registration a again ... I think that what is said
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No , not really
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign in?

Please let me know

Customer: replied 1 month ago.
It says
Looks like someone is trying to access my email account , it then shows my partners email and says is this yr email address, I say no then they say to get a code so when I try that they I don't have enough info
Expert:  Richard replied 1 month ago.


The partners email address is the one you used for recovery.

Have the code sent to this and then use the code to gain access

Let me know the results please

Customer: replied 1 month ago.
Thanks I'll give it a go
Expert:  Richard replied 1 month ago.

You're welcome, this will get you going

I'll mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you