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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am not sure if this is where I go but I am having trouble

Customer Question

I am not sure if this is where I go but I am having trouble with my account I think I am locked out and unable to get back into my phone with my gmail account. Who do I talk to
JA: How long have you had this issue with your Gmail account?
Customer: My phone went to factory setting yesterday tried to reset my phone and it gives me a security error when I try to reset my phone
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through we browser
JA: What troubleshooting have you tried?
Customer: I tried 2 step verification and verification codes nothing seems to be working.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't think so I just thought I tried everything; I just need my phone
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

You are being requested to use the email the phone was set up with.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Customer: replied 1 month ago.
I do not want to pay the 48 dollars so I guess I will find another way
Expert:  Isaac Franklin replied 1 month ago.

You can use the above for that.

Have a great day.

Customer: replied 1 month ago.
I thought I was going through google? I am confused can you unlock google account
Expert:  Isaac Franklin replied 1 month ago.

If you have put in back up measures that are current as the agreement you signed up with for your free account,

accessed it and stored the password ***** the pc to recover, and depending on what is on your account.

Google outsources for their tech work due to not staffing for free email accounts. We can try everything possible

if you would like to continue.