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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to get my original email address back, but I'm

Customer Question

Hello,
JA: Hello. How can I help?
Customer: Hello, I'm trying to get my original email address back, but I'm not able to & I am totally confused. Please help!
JA: Just to clarify, what email service provider are you using?
Customer: I think we are Suddenlink.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser. Idon't know what happened, but I don't want & never asked for a new email address. For some reason I am not able to get our original email back. (*****@******.***)
JA: What troubleshooting have you tried?
Customer: Every thing I can think of
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no. Thanks, Judy
Submitted: 1 month ago.
Category: Email
Expert:  Jason Jones replied 1 month ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason