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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have been an uber member for years. yesterday i signed in

Customer Question

i have been an uber member for years. yesterday i signed in for a ride and uber would not accept my user name with my phone number. it is the sign up info i have used for years. can you help?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail it is on my phone. i dont know who is provider. i am on google now on computer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: dell computer
JA: What troubleshooting have you tried?
Customer: i have sent them page with my user name and phone number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no. i just want to be able to ride with uber
Submitted: 1 month ago.
Category: Email
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Hi,

You're looking to reset your Uber details - correct?

Thanks

Kris