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When I highlighted an email and pressed delete key this

Customer Question
morning that email was deleted...
When I highlighted an email and pressed delete key this morning that email was deleted and one by one all the emails below it were deleted. I exited thunderbird and turned my laptop off. I just turned it back on and opened thunderbird. New emails loaded and I can't delete any of them. Also I can't delete character in this message using the delete key. I can remove characters onlt by using backspace key..
JA: Just to clarify, what email service provider are you using?
Customer: AT&T
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Thunderbird on my laptop.
JA: What troubleshooting have you tried?
Customer: Only shutting down and restrating.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.Category: Email
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Answered in 5 minutes by:
9/10/2017
Email technician: UranMail, Network Administrator replied 2 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 575
Experience: Network and System Administrator, IT Consultant
Verified

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
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