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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Can't log in my laptop forgot password, this is on my laptop

Customer Question

can't log in my laptop forgot password
JA: Have you tried having password ***** directions emailed to you?
Customer: this is on my laptop not this computer
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: everything now it says my computer is off line what does this mean my internet is working on my laptop but I cannot get pass the password *****
JA: Anything else you want the Email Expert to know before I connect you?
Customer: my e mail on my laptop is [email protected]
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

Do you still have access to your yahoo email to get a code to reset?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?