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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What service is it that you are trying to use? Lyft, Uber, Or some other service?
Also, are you trying to access the service from am Iphone, Android phone, or a computer?
Thank you for your reply,Dustin S.Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)