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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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How do I recover my email password, can't remember but most

Customer Question

How do I recover my email password
JA: When did you last reset your username and password?
Customer: can't remember but most likely 2012
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly on my Ipad
JA: What troubleshooting have you tried?
Customer: I'm not very good at computer problems and I don't know what I have done
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no not now thank you
Submitted: 1 month ago.
Category: Email
Expert:  Jon replied 1 month ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 1 month ago.

I can help you with your password ***** just let me know the email address you would like to rest the password ***** and then I can guide you in the right direction.

Customer: replied 1 month ago.
Expert:  Jon replied 1 month ago.

What is your email address?

Customer: replied 1 month ago.
No thankyou
Expert:  Jon replied 1 month ago.

Please ignore any offers for remote assist as those are automated and not sent by me personally.

Expert:  Jon replied 1 month ago.

However, did you still need help with reseting your password?

Expert:  Jon replied 1 month ago.

We do not need to remote assist for your type of issue.

Expert:  Jon replied 1 month ago.

If you do not want to continue that is not a problem either. If you would like to continue just let me know. If not you can cancel out your question.

Thanks for your time.